Emergency numbers and consular services

In case of major problems or loss of important documents, you must know of the proper authorities and their numbers to reach them. Although you can contact us at any time, here's all the information related to embassies, consulates and emergency authorities that may be useful during your trip to China.

1. Consular Services

For U.S. Citizens: 

United States Embassy of Beijing

No. 55 An Jia Lou Lu 100600
北京安家楼路55号

 

American Citizen Services

Fax: (86-10) 8531-3300

Emergency Contact Number: 8531-4000

E-mail: BeijingACS@state.gov

 

U.S. Consulate General in Shanghai

1469 Huai Hai Zhong Road, (Near Wulumuqi Nan Lu), 200031, Shanghai, China

中国, 上海市, 淮海中路1469号. (近乌鲁木齐南路)

American Citizen Services

Westgate Mall, 1038 West Nanjing Road, 8th Floor

Emergency Tel: (86-21) 3217-4650, press 1, then 3

After-Hours Emergencies: (86-21) 3217-4650, press "0" for the operator.

Fax: (86-21) 6217-2071

U.S. Consulate General Guangzhou

Huaxia Road, Zhujiang New Town, (near Exit B1 of the Zhujiang New Town subway station, Line 3 and Line 5), Tianhe District, Guangzhou, China

广州市天河区珠江新城华夏路,(靠近地铁3号线或5号线珠江新城站B1出口)

American Citizen Services unit at:  (020) 3814-5775 from within China or (011-8620) 3814-5775 from the U.S.

U.S. Consulate General in Chengdu

4 Lingshiguan Road, Chengdu, Sichuan,  610041, China
四川省成都市领事馆路4号

American Citizen Services

Tel: (86-28) 8558 3992

Fax: (86-28) 8554 6229

Emergencies: (010)8531-4000

Regular Hours(Appointment only): Wednesday 9:00-11:00 AM, Friday 1:00-4:00 PM

E-mail: AmcitChengdu@state.gov

United States Consulate General Shenyang

52, 14th Wei Road, Heping District, 110003 China

和平区十四纬路52 110003 

 

American Citizen Services

Tel: (86)-(24)-2335-5188 or 2322-1198 ext. 5188

Fax: (86)-(24)-2323-1465

Email: shenyangACS@state.gov

U.S. Consulate General in Wuhan

New World International Trade Tower I, No. 568, Jianshe Avenue, Hankou, Wuhan 430022武汉汉口建设大道568号, 430022, 新世界国贸大厦I 座47层

Tel:86-27-8555-7791

Fax: (86-27)8555-7761

E-mail: USConsulateWuhan@state.gov

U.S. Consulate General Hong Kong & Macau

26 Garden Road, Central, Hong Kong

香港花園道二十六號

American Citizens Services

Tel: (852) 2841-2211

Fax: (852) 2845-4845

Email: acshk@state.gov

 ** For inquiries regarding arrest, death, hospitalization, passports etc. of U.S. citizens. Information on American Citizen Services is also available online. 

For Canadians:

Canadian Embassy of Beijing

19 Dongzhimenwai Dajie, Chao Yang District, Beijing, 100600 PRC

中国北京市朝阳区东直门外大街19号

Tel: +86(10) 5139-4000

Fax: +86(10) 5139-4448

email:

beijing.passport@international.gc.ca (for passport applications and inquiries)

beijing.consular@international.gc.ca (for consular assistance)

 

 

Canadian Consulate General in Chongqing

Metropolitan Tower, Suite 1705, Wu Yi Road, Yu Zhong District, 400010 Chongqing

重庆市渝中区五一路大都会大厦1705室

Telephone: (86-23) 6373-8007

Fax: (86-23) 6373-8026

email: chonq@international.gc.ca

After Hours Emergency Contact Information (for Canadian Citizens Only)

Call collect: (613) 996-8885/(613) 944-1310 (TTY)

Canadian Consulate General in Guangzhou

China Hotel Office Tower, Suite 801, Liu Hua Road, 510015 Guangzhou

广州市流花路中国大酒店商业楼 801室 

Telephone: (86-20) 8611-6100

Fax: (86-20) 8611-6196

Email: ganzug@international.gc.ca

For Canadian citizens requiring emergency assistance, please call 8611-6100 and follow the instructions to be transferred to the Emergency Operations Centre in Ottawa.

Canadian Consulate General in Shanghai

ECO City Building, 8/F, 1788 Nanjing Xi Road, Jing An District, 200040 Shanghai

上海南京西路1788号国际大厦8楼

Tel.: (+86-21) 3279-2800

Fax: (+86-21) 3279-2801

E-mail: shanghai.consular@international.gc.ca

After Hours Emergency Contact Information(for Canadian Citizens Only)

Toll-free (From Shanghai) : 10-800-140-0125

or Call collect:(613)996-8885/(613)944-1310 TTY)

Canadian Consulate General in Hong Kong

One exchange Square & Connaught Place, 11-14F, Central, Hong Kong RAS

Tel : (00852) 37 19 47 00

 

For Australians:

Australian Embassy of Beijing

21 Dongzhimenwai Street, Chaoyang District, Beijing,100600,PRC

北京市朝阳区东直门外大街21号

Tel: +86(10) 5140-4111

Fax: +86(10) 5140-4204

email:embassy.beijing@dfat.gov.au (for consular assistance)

Australian Consulate General in Chengdu

Level 27, Square One, 18 Dongyu St, Jinjiang District, Chengdu

中国四川省成都市锦江区东御街18号百扬大厦27楼610016

Telephone: +86 28 6268 5200

Fax: +86 28 6268 5222

email: consulate.chengdu@dfat.gov.au

Australian Consulate General in Guangzhou

12/F, Development Centre, No.3 Linjiang Road, Zhujiang New City, Guangzhou 510623

广州市珠江新城临江大道3号发展中心12层 

Tel: +8620 3814 0111

Fax: +8620 3814 0112

Email: guangzhou.consular@dfat.gov.au

Australian Consulate General in Shanghai

Level 22, CITIC Square, 1168 Nanjing Road West, Shanghai 200041

上海市南京西路1168号,中信泰富广场22层

Tel: +86 21 2215 5200

Fax: +86 21 2215 5252

E-mail: consular.shanghai@dfat.gov.au

Australian Consulate General in Hong Kong

23/F Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong

香港湾仔港湾道25号海港中心23楼

Tel: +852 2827 8881

Fax: +852 2585 4457

For British:

British Embassy of Beijing

11 Guang Hua Lu, Jian Guo Men Wai, Beijing

100600, China

北京市朝阳区建国门外光华路11号, 100600 , 中国

Tel: +86(10) 8529 6600

Fax: +86(10) 8529 6081

email:consular.beijing@fco.gov.uk.

 

 

 

British Consulate General in Chongqing

Metropolitan Tower, Suite 1705, Wu Yi Road, Yu Zhong District, 400010 Chongqing

重庆市渝中区邹容路68号大都会商厦28楼, 400010 中国

Email : consular.chongqing@fco.gov.uk

Telephone : +86 (0) 23 6369 1400/6369 1500

Fax : +86 (0) 23 6369 1525

Opening hours:

Monday: 9am - midday, 1.30pm - 4pm

Tuesday: Closed

Wednesday: 1.30pm - 4pm

Thursday: Closed

Friday: 9am - midday (Local time)

 

 

British Consulate General in Guangzhou

Suite 2801, Metropolitan Tower, 68 Zourong Road, Yu Zhong District, Chongqing, 400010

China

中国广州市环市东路339号广东国际大厦裙楼二层

Telephone: +86 (0) 20 8314 3000

Out of Hours: +86 (0) 20 8314 3000

Fax: +86 (0) 20 8331 2799

Email: consular.guangzhou@fco.gov.uk

 

British Consulate General in Shanghai

Suite 751, Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai (Consular), 200040,  Shanghai , China

上海南京西路1376号上海商城751室, 200040,

中国

Email : consular.shanghai@fco.gov.uk

Telephone : +86 (0) 21 3279 2000

Fax : +86 (0) 21 6279 7658

Opening hours:

Monday, Wednesday, Thursday: 9am to midday/2pm to 4pm (Local time)

Tuesday, Friday, 9am to midday (Local time)

British Consulate General in Hong Kong

1 Supreme Court Road, Admiralty, Hong Kong, Hong Kong

 

Tel : (+852) 2901 3000

Fax : (+852) 2901 3204

Email : hongkong.consular@fco.gov.uk

Out of office hours Consular Emergency Service

(+852) 2901 3000

Opening hours:

Monday to Friday, 9:00am to 2:00pm for Personal callers;

Monday to Thursday, 9:00am to 4:30pm and Friday, 9:00am to 4:15pm for telephone enquiries.

For related information on any other country, please contact us or ask your country's governmental agencies about the different numbers of your embassy and consulates.

2. Emergency Numbers in China

These are special numbers that you can dial in China, depending on the problem or the information that you need:

Police: 110

First aid: 120

Firefighters: 119

Information: 114

Weather: 121

Customer Complaints: 12315

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